By 2020, customer experience will overtake price and product as the key brand differentiator. (Customers 2020 Report). Companies who want to be successful should have customer service as part of their DNA.
At CBDx, we strive to not just meet our clients’ needs – but exceed them. Here is our latest video showcasing some of our clients “Great Expectations” and how we delivered:
Here are 3 interesting statistics to encourage a business to focus on customer service initiatives:
- It takes 12 positive customer experiences to make up for one negative experience. (Parature)
- 70% of Americans are willing to spend an average of 13% more with companies they believe provide excellent customer service. (American Express)
- 80% of your company’s future revenue will come from just 20% of your existing customers. (Forbes)